UPS help and reporting
Use the provider’s help for UPS tracking, My Choice and shipping labels. Keep the failed step and its timestamp ready.
Live Domain Check
Is UPS Down? Check ups.com Status and Outages
Run a live reachability check for ups.com. Compare the regional responses with the problem you see in UPS.
Find UPS help and reporting links, specific checks, and step-by-step guidance below the live result.
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Checking reachability from multiple regions.
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Regional checks
Is UPS working for you?
Share a quick update and see what other visitors are experiencing.
What’s happening? Choose one to send your report.
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Most reported problems
No problems reported in this period.
Visitor reports are separate from our automated checks and don’t confirm an outage. How reports work · Privacy
Understanding UPS connection and service problems
For UPS users in the United States, compare UPS tracking, My Choice and shipping labels with the public ups.com website. A response from that hostname does not verify every signed-in account or app operation.
The checker above requests ups.com from eight configured locations and shows the responses and measurement times. Compare those observations with the actual UPS action that failed. A homepage response alone cannot verify an account, app workflow or transaction.
Other checks in shopping & services: FedEx status check, USPS status check. Compare results separately; these links do not establish a shared outage.
Looking for another service? Browse shopping and payment checks.
UPS official website and help
Open ups.com
Open the website in your browser and compare it with the result above.
Where to report problems with UPS
Open UPS help / reporting. Use the provider's customer-service or account-help route for the affected product. Sign-in may be required for private account questions.
Details to include in your report
Carrier/product, tracking or account step, scan time and error; provide barcodes and addresses only privately.
Attach the checker’s downloaded JSON if it helps show the hostname, regional responses and original timestamps. Describe what happened in your browser or app as well. A report sent to WebsiteDown.org is not automatically forwarded to UPS.
What to check when UPS is not working
These are troubleshooting comparisons, not claims that UPS is currently experiencing a particular incident.
Start with the action that failed
Distinguish a parcel's delivery exception from failure of the tracking form; use US support and preserve any existing label purchase.
Narrow down the affected service
Read the last recorded scan separately from whether the lookup form works. Delivery events and label purchases require different support topics.
Read the actual checker response
A 403 Forbidden or 429 Too Many Requests means the host answered but refused or limited that request. A timeout gives no HTTP response. Keep those outcomes separate and check the available-region count before treating the result as broad evidence.
How to check if UPS is down
- Compare the website response. Open ups.com in your browser and run the website check. Compare the time and error; a homepage response does not verify every feature.
- Test the feature that failed. Distinguish a parcel's delivery exception from failure of the tracking form; use US support and preserve any existing label purchase.
- Check for a different cause. Read the last recorded scan separately from whether the lookup form works. Delivery events and label purchases require different support topics.
- Keep useful report details. Carrier/product, tracking or account step, scan time and error; provide barcodes and addresses only privately.
A useful comparison for UPS
Repeat the same action in a second browser or on another available connection, keeping the item and account the same. Change one thing at a time so the result is comparable. Leave required workplace or school security controls in place.
Follow the website troubleshooting guide for connection checks. Preserve any unsent work before refreshing a form or changing a session.
Frequently asked questions about UPS problems
How can I investigate a problem with UPS tracking, My Choice and shipping labels?
Distinguish a parcel's delivery exception from failure of the tracking form; use US support and preserve any existing label purchase. Read the last recorded scan separately from whether the lookup form works. Delivery events and label purchases require different support topics.
Where can I report a problem with UPS?
Use the community buttons on this page to share whether the service works for you. For help from UPS, use the official help/reporting resource linked above. Use the provider’s help for UPS tracking, My Choice and shipping labels. Keep the failed step and its timestamp ready.
Does a successful ups.com check confirm every UPS feature works?
For UPS users in the United States, compare UPS tracking, My Choice and shipping labels with the public ups.com website. A response from that hostname does not verify every signed-in account or app operation. Compare the original measurement time with the specific action that failed.
What information helps UPS support investigate?
Carrier/product, tracking or account step, scan time and error; provide barcodes and addresses only privately.