Substack help and reporting
Use the official help route for Substack; identify the specific product and action described on this page.
Live Domain Check
Is Substack Down? Check substack.com Status and Outages
Run a live reachability check for substack.com. Compare the regional responses with the problem you see in Substack.
Find Substack help and reporting links, specific checks, and step-by-step guidance below the live result.
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Checking reachability from multiple regions.
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Regional checks
Is Substack working for you?
Share a quick update and see what other visitors are experiencing.
What’s happening? Choose one to send your report.
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—problem reports
—working reports
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Most reported problems
No problems reported in this period.
Visitor reports are separate from our automated checks and don’t confirm an outage. How reports work · Privacy
Understanding Substack connection and service problems
Substack separates public publication pages, reader subscriptions and writer dashboards. Its login guidance uses verification messages, while its help route distinguishes support from contacting an individual publication.
The checker above requests substack.com from eight configured locations and shows the responses and measurement times. Compare those observations with the actual Substack action that failed. A homepage response alone cannot verify an account, app workflow or transaction.
For separate work & learning services, compare these individual checks: WordPress.com status check, JSTOR status check, Wix status check. Compare results separately; these links do not establish a shared outage.
Looking for another service? Browse work app checks.
Substack status information and official help
Open substack.com
Open the website in your browser and compare it with the result above. This link opens the service, not its status page.
We have not linked a separate status page for this service. Check the official help page for current notices.
Where to report problems with Substack
Open Substack help / reporting. Use the contact, technical-help or account route described there. Sign-in, support entitlement and available channels can vary; a public community discussion is not a private support ticket.
Details to include in your report
Publication URL, reader/writer role, login or editing step and time; do not share email login links, subscriber lists or private drafts.
Attach the checker’s downloaded JSON if it helps show the hostname, regional responses and original timestamps. Describe what happened in your browser or app as well. A report sent to WebsiteDown.org is not automatically forwarded to Substack.
What to check when Substack is not working
These are troubleshooting comparisons, not claims that Substack is currently experiencing a particular incident.
Start with the action that failed
Compare the publication's public article with your reader account or the writer action that fails. Preserve a newsletter draft before refreshing the editor.
Narrow down the affected service
Use the newest sign-in message and the email associated with the subscription. An unavailable paid post may involve publication access rather than a failure of all Substack pages.
Read the actual checker response
A 403 Forbidden or 429 Too Many Requests means the host answered but refused or limited that request. A timeout gives no HTTP response. Keep those outcomes separate and check the available-region count before treating the result as broad evidence.
How to check if Substack is down
- Compare public and subscribed reading.
- Identify reader or writer access.
- Use the current login message.
- Open Substack support.
Use the comparison and support guidance above for the specific action. Keep the original check and error timestamps together; a cached result can be older than the problem you are seeing.
A useful comparison for Substack
Repeat the same action in a second browser or on another available connection, keeping the item and account the same. Change one thing at a time so the result is comparable. Leave required workplace or school security controls in place.
Follow the website troubleshooting guide for connection checks. Preserve any unsent work before refreshing a form or changing a session.
Frequently asked questions about Substack problems
Why can I open a Substack publication but not access my subscribed posts?
Compare the publication's public article with your reader account or the writer action that fails. Preserve a newsletter draft before refreshing the editor. Use the newest sign-in message and the email associated with the subscription. An unavailable paid post may involve publication access rather than a failure of all Substack pages.
Where can I report a problem with Substack?
Use the community buttons on this page to share whether the service works for you. For help from Substack, use the official help/reporting resource linked above. Use the official help route for Substack; identify the specific product and action described on this page.
What should I check first when Substack is not working?
Compare the publication's public article with your reader account or the writer action that fails. Preserve a newsletter draft before refreshing the editor. Use the newest sign-in message and the email associated with the subscription. An unavailable paid post may involve publication access rather than a failure of all Substack pages.
What information helps Substack support investigate?
Publication URL, reader/writer role, login or editing step and time; do not share email login links, subscriber lists or private drafts.