Outlook service status
Check whether the provider lists a problem with the feature you use. Look at the update time and any affected regions.
Live Domain Check
Is Outlook Down? Check outlook.office.com Status and Outages
Run a live reachability check for outlook.office.com. Compare the regional responses with the problem you see in Outlook.
Find Outlook help and reporting links, specific checks, and step-by-step guidance below the live result.
Ready
Running automatic check…
Checking reachability from multiple regions.
Checked
-
Verdict
-
Response Time
-
Final URL
-
Regional checks
Is Outlook working for you?
Share a quick update and see what other visitors are experiencing.
What’s happening? Choose one to send your report.
Loading community reports…
—problem reports
—working reports
Past 24 hours15-minute totals · current interval in progress
Most reported problems
No problems reported in this period.
Visitor reports are separate from our automated checks and don’t confirm an outage. How reports work · Privacy
Understanding Outlook connection and service problems
Outlook.com access, work Exchange mail and an Outlook desktop profile need different support routes.
The checker above requests outlook.office.com from eight configured locations and shows the responses and measurement times. Compare those observations with the actual Outlook action that failed. A homepage response alone cannot verify an account, app workflow or transaction.
Distinguish Microsoft account access from mail, storage and meetings using the relevant product check: Microsoft Account status check, Microsoft 365 status check, Microsoft Entra status check. Compare results separately; these links do not establish a shared outage.
Looking for another service? Browse messaging checks.
Outlook status information and official help
Outlook help and reporting
Personal Outlook.com and organisational Exchange/Outlook may have different health/support scopes.
Open outlook.office.com
Open the website in your browser and compare it with the result above.
Where to report problems with Outlook
Open Outlook help / reporting. Use the provider's customer-service or account-help route for the affected product. Sign-in may be required for private account questions.
Details to include in your report
Personal/work account type, send/receive action, client version, bounce/error code and time.
Attach the checker’s downloaded JSON if it helps show the hostname, regional responses and original timestamps. Describe what happened in your browser or app as well. A report sent to WebsiteDown.org is not automatically forwarded to Outlook.
What to check when Outlook is not working
These are troubleshooting comparisons, not claims that Outlook is currently experiencing a particular incident.
Start with the action that failed
Compare the same mailbox in its web interface and the affected app, noting whether send, receive or sign-in fails.
Narrow down the affected service
Keep an unsent draft and inspect any delivery failure before resending; check service health for the correct account type.
Read the actual checker response
A 403 Forbidden or 429 Too Many Requests means the host answered but refused or limited that request. A timeout gives no HTTP response. Keep those outcomes separate and check the available-region count before treating the result as broad evidence.
How to check if Outlook is down
- Save the error. Note what you were doing and when it failed. Save unfinished work before refreshing.
- Run the outlook.office.com check. Look at the regional results and when they were checked. Checking again may return a cached result.
- Check for a service notice. Open Outlook status and check whether the named service and incident time fit your error.
- Try another browser or network. Use the specific checks above to narrow down the problem. If it continues, send the error and time through the official help link.
If Outlook Is Not Working Only For You, Start Here
Use these local troubleshooting steps after the down-check workflow when Outlook seems broken only for you. This section focuses on app, browser, account, and network fixes.
1. Compare browser sessions
Open outlook.office.com in your current browser, then test in a private window or second browser. If only one session fails, compare its account, cookie and extension context before assuming the entire service is unavailable.
2. Preserve a working account session
Keep an existing working session and preserve unsaved work. For a sign-in failure, use the official account-help route. Avoid repeated password or security resets until you confirm this is not a broader Outlook issue.
3. Try another network
If possible, compare Wi-Fi with mobile data and note which one fails. Leave any required work VPN or security settings in place.
4. Capture support-ready evidence
Save timestamp, device, network type, exact error, final URL, and status code. Use the check workflow above before contacting Outlook support.
Frequently asked questions about Outlook problems
Is Outlook down, or is the problem limited to one feature?
Run the outlook.office.com check and compare its original timestamps and responses with your actual error. Outlook.com access, work Exchange mail and an Outlook desktop profile need different support routes.
Where can I report a problem with Outlook?
Use the community buttons on this page to share whether the service works for you. For help from Outlook, use the official help/reporting resource linked above. Personal Outlook.com and organisational Exchange/Outlook may have different health/support scopes.
What should I check first when Outlook is not working?
Compare the same mailbox in its web interface and the affected app, noting whether send, receive or sign-in fails. Keep an unsent draft and inspect any delivery failure before resending; check service health for the correct account type.
What information helps Outlook support investigate?
Personal/work account type, send/receive action, client version, bounce/error code and time.