Microsoft Account help and reporting
Use the appropriate personal or work-account recovery route.
Live Domain Check
Is Microsoft Account Down? Check account.microsoft.com Status and Outages
Run a live reachability check for account.microsoft.com. Compare the regional responses with the problem you see in Microsoft Account.
Find Microsoft Account help and reporting links, specific checks, and step-by-step guidance below the live result.
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Running automatic check…
Checking reachability from multiple regions.
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Verdict
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Final URL
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Regional checks
Understanding Microsoft Account connection and service problems
Personal Microsoft Account sign-in is different from work/school identity and Microsoft 365 service health.
The checker above requests account.microsoft.com from eight configured locations and shows the responses and measurement times. Compare those observations with the actual Microsoft Account action that failed. A homepage response alone cannot verify an account, app workflow or transaction.
Distinguish Microsoft account access from mail, storage and meetings using the relevant product check: Microsoft Entra status check, Microsoft 365 status check, Outlook status check. Compare results separately; these links do not establish a shared outage.
Looking for another service? Browse work app checks.
Microsoft Account status information and official help
Open account.microsoft.com
Open the website in your browser and compare it with the result above. This link opens the service, not its status page.
We have not linked a separate status page for this service. Check the official help page for current notices.
Where to report problems with Microsoft Account
Open Microsoft Account help / reporting. Use the contact, technical-help or account route described there. Sign-in, support entitlement and available channels can vary; a public community discussion is not a private support ticket.
Details to include in your report
Account type, sign-in page, device/browser, error code and time; never share recovery or verification codes.
Attach the checker’s downloaded JSON if it helps show the hostname, regional responses and original timestamps. Describe what happened in your browser or app as well. A report sent to WebsiteDown.org is not automatically forwarded to Microsoft Account.
What to check when Microsoft Account is not working
These are troubleshooting comparisons, not claims that Microsoft Account is currently experiencing a particular incident.
Start with the action that failed
Record whether the account is personal or organisational and which sign-in or verification step fails.
Narrow down the affected service
Use the matching official recovery/support route and retain an existing signed-in session where possible.
Read the actual checker response
A 403 Forbidden or 429 Too Many Requests means the host answered but refused or limited that request. A timeout gives no HTTP response. Keep those outcomes separate and check the available-region count before treating the result as broad evidence.
How to check if Microsoft Account is down
- Save the error. Note what you were doing and when it failed. Save unfinished work before refreshing.
- Run the account.microsoft.com check. Look at the regional results and when they were checked. Checking again may return a cached result.
- Check for a service notice. Open Microsoft Account help and use its guidance or announcements for the exact feature. Do not treat a general homepage as an outage bulletin.
- Try another browser or network. Use the specific checks above to narrow down the problem. If it continues, send the error and time through the official help link.
If Microsoft Account Is Not Working Only For You, Start Here
Use these local troubleshooting steps after the down-check workflow when Microsoft Account seems broken only for you. This section focuses on app, browser, account, and network fixes.
1. Compare browser sessions
Open account.microsoft.com in your current browser, then test in a private window or second browser. If only one session fails, compare its account, cookie and extension context before assuming the entire service is unavailable.
2. Preserve a working account session
Keep an existing working session and preserve unsaved work. For a sign-in failure, use the official account-help route. Avoid repeated password or security resets until you confirm this is not a broader Microsoft Account issue.
3. Try another network
If possible, compare Wi-Fi with mobile data and note which one fails. Leave any required work VPN or security settings in place.
4. Capture support-ready evidence
Save timestamp, device, network type, exact error, final URL, and status code. Use the check workflow above before contacting Microsoft Account support.
Frequently asked questions about Microsoft Account problems
Is Microsoft Account down, or is the problem limited to one feature?
Run the account.microsoft.com check and compare its original timestamps and responses with your actual error. Personal Microsoft Account sign-in is different from work/school identity and Microsoft 365 service health.
Where can I report a problem with Microsoft Account?
Use the official help/reporting resource linked above. Use the appropriate personal or work-account recovery route.
What should I check first when Microsoft Account is not working?
Record whether the account is personal or organisational and which sign-in or verification step fails. Use the matching official recovery/support route and retain an existing signed-in session where possible.
What information helps Microsoft Account support investigate?
Account type, sign-in page, device/browser, error code and time; never share recovery or verification codes.