OneDrive service status
Check whether the provider lists a problem with the feature you use. Look at the update time and any affected regions.
Live Domain Check
Is OneDrive Down? Check onedrive.live.com Status and Outages
Run a live reachability check for onedrive.live.com. Compare the regional responses with the problem you see in OneDrive.
Find OneDrive help and reporting links, specific checks, and step-by-step guidance below the live result.
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Checking reachability from multiple regions.
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Regional checks
Is OneDrive working for you?
Share a quick update and see what other visitors are experiencing.
What’s happening? Choose one to send your report.
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Visitor reports are separate from our automated checks and don’t confirm an outage. How reports work · Privacy
Understanding OneDrive connection and service problems
OneDrive website access, local sync and shared-file permissions can have different causes.
The checker above requests onedrive.live.com from eight configured locations and shows the responses and measurement times. Compare those observations with the actual OneDrive action that failed. A homepage response alone cannot verify an account, app workflow or transaction.
Distinguish Microsoft account access from mail, storage and meetings using the relevant product check: Microsoft Teams status check, Microsoft Account status check, Microsoft Entra status check. Compare results separately; these links do not establish a shared outage.
Looking for another service? Browse work app checks.
OneDrive status information and official help
OneDrive help and reporting
Match personal versus work OneDrive and preserve unsynced local files.
Open onedrive.live.com
Open the website in your browser and compare it with the result above.
Where to report problems with OneDrive
Open OneDrive help / reporting. Use the provider's customer-service or account-help route for the affected product. Sign-in may be required for private account questions.
Details to include in your report
Personal/work account type, file type/size, sync icon/error, client version and last successful sync.
Attach the checker’s downloaded JSON if it helps show the hostname, regional responses and original timestamps. Describe what happened in your browser or app as well. A report sent to WebsiteDown.org is not automatically forwarded to OneDrive.
What to check when OneDrive is not working
These are troubleshooting comparisons, not claims that OneDrive is currently experiencing a particular incident.
Start with the action that failed
Compare the same file online and in the sync client and note whether the issue is upload, download or permission.
Narrow down the affected service
Check account and storage state and preserve local unsynced files before unlinking an account or resetting sync.
Read the actual checker response
A 403 Forbidden or 429 Too Many Requests means the host answered but refused or limited that request. A timeout gives no HTTP response. Keep those outcomes separate and check the available-region count before treating the result as broad evidence.
How to check if OneDrive is down
- Save the error. Note what you were doing and when it failed. Save unfinished work before refreshing.
- Run the onedrive.live.com check. Look at the regional results and when they were checked. Checking again may return a cached result.
- Check for a service notice. Open OneDrive status and check whether the named service and incident time fit your error.
- Try another browser or network. Use the specific checks above to narrow down the problem. If it continues, send the error and time through the official help link.
If OneDrive Is Not Working Only For You, Start Here
Use these local troubleshooting steps after the down-check workflow when OneDrive seems broken only for you. This section focuses on app, browser, account, and network fixes.
1. Compare browser sessions
Open onedrive.live.com in your current browser, then test in a private window or second browser. If only one session fails, compare its account, cookie and extension context before assuming the entire service is unavailable.
2. Preserve a working account session
Keep an existing working session and preserve unsaved work. For a sign-in failure, use the official account-help route. Avoid repeated password or security resets until you confirm this is not a broader OneDrive issue.
3. Try another network
If possible, compare Wi-Fi with mobile data and note which one fails. Leave any required work VPN or security settings in place.
4. Capture support-ready evidence
Save timestamp, device, network type, exact error, final URL, and status code. Use the check workflow above before contacting OneDrive support.
Frequently asked questions about OneDrive problems
Is OneDrive down, or is the problem limited to one feature?
Run the onedrive.live.com check and compare its original timestamps and responses with your actual error. OneDrive website access, local sync and shared-file permissions can have different causes.
Where can I report a problem with OneDrive?
Use the community buttons on this page to share whether the service works for you. For help from OneDrive, use the official help/reporting resource linked above. Match personal versus work OneDrive and preserve unsynced local files.
What should I check first when OneDrive is not working?
Compare the same file online and in the sync client and note whether the issue is upload, download or permission. Check account and storage state and preserve local unsynced files before unlinking an account or resetting sync.
What information helps OneDrive support investigate?
Personal/work account type, file type/size, sync icon/error, client version and last successful sync.