itch.io help and reporting
Use the official help route for itch.io; identify the specific product and action described on this page.
Live Domain Check
Is itch.io Down? Check itch.io Status and Outages
Run a live reachability check for itch.io. Compare the regional responses with the problem you see in itch.io.
Find itch.io help and reporting links, specific checks, and step-by-step guidance below the live result.
Ready
Running automatic check…
Checking reachability from multiple regions.
Checked
-
Verdict
-
Response Time
-
Final URL
-
Regional checks
Is itch.io working for you?
Share a quick update and see what other visitors are experiencing.
What’s happening? Choose one to send your report.
Loading community reports…
—problem reports
—working reports
Past 24 hours15-minute totals · current interval in progress
Most reported problems
No problems reported in this period.
Visitor reports are separate from our automated checks and don’t confirm an outage. How reports work · Privacy
Understanding itch.io connection and service problems
itch.io separates storefront browsing, purchase/download access, creator dashboards and its desktop app. Individual game pages can also change availability independently of the platform.
The checker above requests itch.io from eight configured locations and shows the responses and measurement times. Compare those observations with the actual itch.io action that failed. A homepage response alone cannot verify an account, app workflow or transaction.
For separate gaming services, compare these individual checks: Chess.com status check, CurseForge status check, Lichess status check. Compare results separately; these links do not establish a shared outage.
Looking for another service? Browse gaming service checks.
itch.io status information and official help
Open itch.io
Open the website in your browser and compare it with the result above. This link opens the service, not its status page.
We have not linked a separate status page for this service. Check the official help page for current notices.
Where to report problems with itch.io
Open itch.io help / reporting. Use the contact, technical-help or account route described there. Sign-in, support entitlement and available channels can vary; a public community discussion is not a private support ticket.
Details to include in your report
Game page, buyer/creator role, purchase/download/app step and time; keep receipts, private keys and account details private.
Attach the checker’s downloaded JSON if it helps show the hostname, regional responses and original timestamps. Describe what happened in your browser or app as well. A report sent to WebsiteDown.org is not automatically forwarded to itch.io.
What to check when itch.io is not working
These are troubleshooting comparisons, not claims that itch.io is currently experiencing a particular incident.
Start with the action that failed
Open the game page and compare it with your purchase or download record. After a payment uncertainty, look for the existing purchase before buying again.
Narrow down the affected service
For a game's own crash, contact the developer through that game's support information. Use itch.io support for account, purchase or platform-delivery problems instead.
Read the actual checker response
A 403 Forbidden or 429 Too Many Requests means the host answered but refused or limited that request. A timeout gives no HTTP response. Keep those outcomes separate and check the available-region count before treating the result as broad evidence.
How to check if itch.io is down
- Compare game page and purchase.
- Identify platform or game failure.
- Preserve the purchase record.
- Choose developer or platform support.
Use the comparison and support guidance above for the specific action. Keep the original check and error timestamps together; a cached result can be older than the problem you are seeing.
A useful comparison for itch.io
Repeat the same action in a second browser or on another available connection, keeping the item and account the same. Change one thing at a time so the result is comparable. Leave required workplace or school security controls in place.
Follow the website troubleshooting guide for connection checks. Preserve any unsent work before refreshing a form or changing a session.
Frequently asked questions about itch.io problems
Should a broken itch.io game be reported to itch.io or its developer?
Open the game page and compare it with your purchase or download record. After a payment uncertainty, look for the existing purchase before buying again. For a game's own crash, contact the developer through that game's support information. Use itch.io support for account, purchase or platform-delivery problems instead.
Where can I report a problem with itch.io?
Use the community buttons on this page to share whether the service works for you. For help from itch.io, use the official help/reporting resource linked above. Use the official help route for itch.io; identify the specific product and action described on this page.
What should I check first when itch.io is not working?
Open the game page and compare it with your purchase or download record. After a payment uncertainty, look for the existing purchase before buying again. For a game's own crash, contact the developer through that game's support information. Use itch.io support for account, purchase or platform-delivery problems instead.
What information helps itch.io support investigate?
Game page, buyer/creator role, purchase/download/app step and time; keep receipts, private keys and account details private.