USCIS help and reporting
Use the provider’s help for USCIS accounts, case-status lookup and filings. Keep the failed step and its timestamp ready.
Live Domain Check
Is USCIS Down? Check uscis.gov Status and Outages
Run a live reachability check for uscis.gov. Compare the regional responses with the problem you see in USCIS.
Find USCIS help and reporting links, specific checks, and step-by-step guidance below the live result.
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Checking reachability from multiple regions.
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Regional checks
Is USCIS working for you?
Share a quick update and see what other visitors are experiencing.
What’s happening? Choose one to send your report.
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—working reports
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Most reported problems
No problems reported in this period.
Visitor reports are separate from our automated checks and don’t confirm an outage. How reports work · Privacy
Understanding USCIS connection and service problems
For USCIS users in the United States, compare USCIS accounts, case-status lookup and filings with the public uscis.gov website. A response from that hostname does not verify every signed-in account or app operation.
The checker above requests uscis.gov from eight configured locations and shows the responses and measurement times. Compare those observations with the actual USCIS action that failed. A homepage response alone cannot verify an account, app workflow or transaction.
Other checks in work & learning: Federal Student Aid status check, Social Security Administration status check, USAJOBS status check, IRS status check. Compare results separately; these links do not establish a shared outage.
Looking for another service? Browse work app checks.
USCIS official website and help
Open uscis.gov
Open the website in your browser and compare it with the result above.
Where to report problems with USCIS
Open USCIS help / reporting. Use the provider's customer-service or account-help route for the affected product. Sign-in may be required for private account questions.
Details to include in your report
Portal and submission stage, error and time; never publish passport, case, receipt or identity details.
Attach the checker’s downloaded JSON if it helps show the hostname, regional responses and original timestamps. Describe what happened in your browser or app as well. A report sent to WebsiteDown.org is not automatically forwarded to USCIS.
What to check when USCIS is not working
These are troubleshooting comparisons, not claims that USCIS is currently experiencing a particular incident.
Start with the action that failed
Preserve the existing submission receipt and distinguish case processing from an unavailable lookup; do not file again just to test access.
Narrow down the affected service
Do not duplicate a filing to test connectivity. Preserve the existing receipt and use official account or technical assistance for an access problem.
Read the actual checker response
A 403 Forbidden or 429 Too Many Requests means the host answered but refused or limited that request. A timeout gives no HTTP response. Keep those outcomes separate and check the available-region count before treating the result as broad evidence.
How to check if USCIS is down
- Compare the website response. Open uscis.gov in your browser and run the website check. Compare the time and error; a homepage response does not verify every feature.
- Test the feature that failed. Preserve the existing submission receipt and distinguish case processing from an unavailable lookup; do not file again just to test access.
- Check for a different cause. Do not duplicate a filing to test connectivity. Preserve the existing receipt and use official account or technical assistance for an access problem.
- Keep useful report details. Portal and submission stage, error and time; never publish passport, case, receipt or identity details.
A useful comparison for USCIS
Repeat the same action in a second browser or on another available connection, keeping the item and account the same. Change one thing at a time so the result is comparable. Leave required workplace or school security controls in place.
Follow the website troubleshooting guide for connection checks. Preserve any unsent work before refreshing a form or changing a session.
Frequently asked questions about USCIS problems
How can I investigate a problem with USCIS accounts, case-status lookup and filings?
Preserve the existing submission receipt and distinguish case processing from an unavailable lookup; do not file again just to test access. Do not duplicate a filing to test connectivity. Preserve the existing receipt and use official account or technical assistance for an access problem.
Where can I report a problem with USCIS?
Use the community buttons on this page to share whether the service works for you. For help from USCIS, use the official help/reporting resource linked above. Use the provider’s help for USCIS accounts, case-status lookup and filings. Keep the failed step and its timestamp ready.
Does a successful uscis.gov check confirm every USCIS feature works?
For USCIS users in the United States, compare USCIS accounts, case-status lookup and filings with the public uscis.gov website. A response from that hostname does not verify every signed-in account or app operation. Compare the original measurement time with the specific action that failed.
What information helps USCIS support investigate?
Portal and submission stage, error and time; never publish passport, case, receipt or identity details.