Live Domain Check

Is Shopify Down? Check shopify.com Status and Outages

Run a live reachability check for shopify.com. Compare the regional responses with the problem you see in Shopify.

Find Shopify help and reporting links, specific checks, and step-by-step guidance below the live result.

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Checking reachability from multiple regions.

Checked -

Verdict -

Response Time -

Final URL -

Regional checks 8 regions

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Is Shopify working for you?

Share a quick update and see what other visitors are experiencing.

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Visitor reports are separate from our automated checks and don’t confirm an outage. How reports work · Privacy

Understanding Shopify connection and service problems

A Shopify storefront, checkout, admin and an installed app can fail independently.

The checker above requests shopify.com from eight configured locations and shows the responses and measurement times. Compare those observations with the actual Shopify action that failed. A homepage response alone cannot verify an account, app workflow or transaction.

Looking for another service? Browse shopping and payment checks.

Shopify status information and official help

Shopify service status

Check whether the provider lists a problem with the feature you use. Look at the update time and any affected regions.

Shopify help and reporting

A store-specific theme or app error may require that developer as well as Shopify support.

Open shopify.com

Open the website in your browser and compare it with the result above.

Where to report problems with Shopify

Open Shopify help / reporting. Use the provider's customer-service or account-help route for the affected product. Sign-in may be required for private account questions.

Details to include in your report

Store domain, checkout/admin action, order reference privately, app/theme and error time.

Attach the checker’s downloaded JSON if it helps show the hostname, regional responses and original timestamps. Describe what happened in your browser or app as well. A report sent to WebsiteDown.org is not automatically forwarded to Shopify.

What to check when Shopify is not working

These are troubleshooting comparisons, not claims that Shopify is currently experiencing a particular incident.

Start with the action that failed

Compare the storefront homepage, one product and the checkout stage; check order state before retrying payment.

Narrow down the affected service

Use Shopify Status and store-specific support; inspect an app/theme failure separately from Shopify platform availability.

Read the actual checker response

A 403 Forbidden or 429 Too Many Requests means the host answered but refused or limited that request. A timeout gives no HTTP response. Keep those outcomes separate and check the available-region count before treating the result as broad evidence.

How to check if Shopify is down

Save the error. Note what you were doing and when it failed. Save unfinished work before refreshing.
Run the shopify.com check. Look at the regional results and when they were checked. Checking again may return a cached result.
Check for a service notice. Open Shopify status and check whether the named service and incident time fit your error.
Try another browser or network. Use the specific checks above to narrow down the problem. If it continues, send the error and time through the official help link.

If Shopify Is Not Working Only For You, Start Here

Use these local troubleshooting steps after the down-check workflow when Shopify seems broken only for you. This section focuses on app, browser, account, and network fixes.

1. Compare browser sessions

Open shopify.com in your current browser, then test in a private window or second browser. If only one session fails, compare its account, cookie and extension context before assuming the entire service is unavailable.

2. Preserve a working account session

Keep an existing working session and preserve unsaved work. For a sign-in failure, use the official account-help route. Avoid repeated password or security resets until you confirm this is not a broader Shopify issue.

3. Try another network

If possible, compare Wi-Fi with mobile data and note which one fails. Leave any required work VPN or security settings in place.

4. Capture support-ready evidence

Save timestamp, device, network type, exact error, final URL, and status code. Use the check workflow above before contacting Shopify support.

Frequently asked questions about Shopify problems

Is Shopify down, or is the problem limited to one feature?

Run the shopify.com check and compare its original timestamps and responses with your actual error. A Shopify storefront, checkout, admin and an installed app can fail independently.

Where can I report a problem with Shopify?

Use the community buttons on this page to share whether the service works for you. For help from Shopify, use the official help/reporting resource linked above. A store-specific theme or app error may require that developer as well as Shopify support.

What should I check first when Shopify is not working?

Compare the storefront homepage, one product and the checkout stage; check order state before retrying payment. Use Shopify Status and store-specific support; inspect an app/theme failure separately from Shopify platform availability.

What information helps Shopify support investigate?