REI help and reporting
Use the provider’s help for REI Co-op orders, member accounts and store pickup. Keep the failed step and its timestamp ready.
Live Domain Check
Is REI Down? Check www.rei.com Status and Outages
Run a live reachability check for www.rei.com. Compare the regional responses with the problem you see in REI.
Find REI help and reporting links, specific checks, and step-by-step guidance below the live result.
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Checking reachability from multiple regions.
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Verdict
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Response Time
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Final URL
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Regional checks
Is REI working for you?
Share a quick update and see what other visitors are experiencing.
What’s happening? Choose one to send your report.
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—problem reports
—working reports
Past 24 hours15-minute totals · current interval in progress
Most reported problems
No problems reported in this period.
Visitor reports are separate from our automated checks and don’t confirm an outage. How reports work · Privacy
Understanding REI connection and service problems
For REI users in the United States, compare REI Co-op orders, member accounts and store pickup with the public rei.com website. A response from that hostname does not verify every signed-in account or app operation.
The checker above requests www.rei.com from eight configured locations and shows the responses and measurement times. Compare those observations with the actual REI action that failed. A homepage response alone cannot verify an account, app workflow or transaction.
Other checks in shopping & services: L.L.Bean status check, Dick's Sporting Goods status check, Gap status check, Ulta Beauty status check. Compare results separately; these links do not establish a shared outage.
Looking for another service? Browse shopping and payment checks.
REI official website and help
Open www.rei.com
Open the website in your browser and compare it with the result above.
Where to report problems with REI
Open REI help / reporting. Use the provider's customer-service or account-help route for the affected product. Sign-in may be required for private account questions.
Details to include in your report
Shopping step, store/market, confirmation state and time; share order or payment details only with official support.
Attach the checker’s downloaded JSON if it helps show the hostname, regional responses and original timestamps. Describe what happened in your browser or app as well. A report sent to WebsiteDown.org is not automatically forwarded to REI.
What to check when REI is not working
These are troubleshooting comparisons, not claims that REI is currently experiencing a particular incident.
Start with the action that failed
Identify the purchase or membership task; a product question or a class/event booking can require a different support route from retail checkout.
Narrow down the affected service
Check the existing order and confirmation before repeating checkout. Keep the store, market and delivery method the same in your comparison.
Read the actual checker response
A 403 Forbidden or 429 Too Many Requests means the host answered but refused or limited that request. A timeout gives no HTTP response. Keep those outcomes separate and check the available-region count before treating the result as broad evidence.
How to check if REI is down
- Compare the website response. Open www.rei.com in your browser and run the website check. Compare the time and error; a homepage response does not verify every feature.
- Test the feature that failed. Identify the purchase or membership task; a product question or a class/event booking can require a different support route from retail checkout.
- Check for a different cause. Check the existing order and confirmation before repeating checkout. Keep the store, market and delivery method the same in your comparison.
- Keep useful report details. Shopping step, store/market, confirmation state and time; share order or payment details only with official support.
A useful comparison for REI
Repeat the same action in a second browser or on another available connection, keeping the item and account the same. Change one thing at a time so the result is comparable. Leave required workplace or school security controls in place.
Follow the website troubleshooting guide for connection checks. Preserve any unsent work before refreshing a form or changing a session.
Frequently asked questions about REI problems
How can I investigate a problem with REI Co-op orders, member accounts and store pickup?
Identify the purchase or membership task; a product question or a class/event booking can require a different support route from retail checkout. Check the existing order and confirmation before repeating checkout. Keep the store, market and delivery method the same in your comparison.
Where can I report a problem with REI?
Use the community buttons on this page to share whether the service works for you. For help from REI, use the official help/reporting resource linked above. Use the provider’s help for REI Co-op orders, member accounts and store pickup. Keep the failed step and its timestamp ready.
Does a successful www.rei.com check confirm every REI feature works?
For REI users in the United States, compare REI Co-op orders, member accounts and store pickup with the public rei.com website. A response from that hostname does not verify every signed-in account or app operation. Compare the original measurement time with the specific action that failed.
What information helps REI support investigate?
Shopping step, store/market, confirmation state and time; share order or payment details only with official support.