Proximus help and reporting
Use the official help route for Proximus; identify the specific product and action described on this page.
Live Domain Check
Is Proximus Down? Check proximus.be Status and Outages
Run a live reachability check for proximus.be. Compare the regional responses with the problem you see in Proximus.
Find Proximus help and reporting links, specific checks, and step-by-step guidance below the live result.
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Checking reachability from multiple regions.
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Regional checks
Is Proximus working for you?
Share a quick update and see what other visitors are experiencing.
What’s happening? Choose one to send your report.
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—problem reports
—working reports
Past 24 hours15-minute totals · current interval in progress
Most reported problems
No problems reported in this period.
Visitor reports are separate from our automated checks and don’t confirm an outage. How reports work · Privacy
Understanding Proximus connection and service problems
Proximus support separates internet, television, mobile and account questions. Its assistant and customer-service routes can help identify a product problem, but loading proximus.be does not measure a subscriber connection.
The checker above requests proximus.be from eight configured locations and shows the responses and measurement times. Compare those observations with the actual Proximus action that failed. A homepage response alone cannot verify an account, app workflow or transaction.
Other checks in connectivity & hosting: Telenet status check. Compare results separately; these links do not establish a shared outage.
Looking for another service? Browse infrastructure checks.
Proximus official website and help
Open proximus.be
Open the website in your browser and compare it with the result above.
Where to report problems with Proximus
Open Proximus help / reporting. Use the provider's customer-service or account-help route for the affected product. Sign-in may be required for private account questions.
Details to include in your report
Product, connection type, device error and start time; share telephone or customer numbers only through official support.
Attach the checker’s downloaded JSON if it helps show the hostname, regional responses and original timestamps. Describe what happened in your browser or app as well. A report sent to WebsiteDown.org is not automatically forwarded to Proximus.
What to check when Proximus is not working
These are troubleshooting comparisons, not claims that Proximus is currently experiencing a particular incident.
Start with the action that failed
Identify which product is affected before running a comparison over another network. Note whether the public site, Proximus+ account or home service is failing.
Narrow down the affected service
Use the official internet or television diagnostic route for line/device faults. A mobile-account login problem should not be treated as proof that all Proximus mobile coverage is unavailable.
Read the actual checker response
A 403 Forbidden or 429 Too Many Requests means the host answered but refused or limited that request. A timeout gives no HTTP response. Keep those outcomes separate and check the available-region count before treating the result as broad evidence.
How to check if Proximus is down
- Compare the website response. Open proximus.be in your browser and run the website check. Compare the time and error; a homepage response does not verify every feature.
- Test the feature that failed. Identify which product is affected before running a comparison over another network. Note whether the public site, Proximus+ account or home service is failing.
- Check for a different cause. Use the official internet or television diagnostic route for line/device faults. A mobile-account login problem should not be treated as proof that all Proximus mobile coverage is unavailable.
- Keep useful report details. Product, connection type, device error and start time; share telephone or customer numbers only through official support.
A useful comparison for Proximus
Repeat the same action in a second browser or on another available connection, keeping the item and account the same. Change one thing at a time so the result is comparable. Leave required workplace or school security controls in place.
Follow the website troubleshooting guide for connection checks. Preserve any unsent work before refreshing a form or changing a session.
Frequently asked questions about Proximus problems
Can proximus.be be online during a home internet problem?
Identify which product is affected before running a comparison over another network. Note whether the public site, Proximus+ account or home service is failing. Use the official internet or television diagnostic route for line/device faults. A mobile-account login problem should not be treated as proof that all Proximus mobile coverage is unavailable.
Where can I report a problem with Proximus?
Use the community buttons on this page to share whether the service works for you. For help from Proximus, use the official help/reporting resource linked above. Use the official help route for Proximus; identify the specific product and action described on this page.
Does a successful proximus.be check confirm every Proximus feature works?
Proximus support separates internet, television, mobile and account questions. Its assistant and customer-service routes can help identify a product problem, but loading proximus.be does not measure a subscriber connection. Compare the original measurement time with the specific action that failed.
What information helps Proximus support investigate?
Product, connection type, device error and start time; share telephone or customer numbers only through official support.