Perplexity service status
Check whether the provider lists a problem with the feature you use. Look at the update time and any affected regions.
Live Domain Check
Is Perplexity Down? Check perplexity.ai Status and Outages
Run a live reachability check for perplexity.ai. Compare the regional responses with the problem you see in Perplexity.
Find Perplexity help and reporting links, specific checks, and step-by-step guidance below the live result.
Ready
Running automatic check…
Checking reachability from multiple regions.
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Verdict
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Response Time
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Final URL
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Regional checks
Is Perplexity working for you?
Share a quick update and see what other visitors are experiencing.
What’s happening? Choose one to send your report.
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Visitor reports are separate from our automated checks and don’t confirm an outage. How reports work · Privacy
Understanding Perplexity connection and service problems
Perplexity web answers and developer API responses are different service paths.
The checker above requests perplexity.ai from eight configured locations and shows the responses and measurement times. Compare those observations with the actual Perplexity action that failed. A homepage response alone cannot verify an account, app workflow or transaction.
Looking for another service? Browse AI service checks.
Perplexity status information and official help
Perplexity help and reporting
Distinguish consumer answer/search features from the developer API.
Open perplexity.ai
Open the website in your browser and compare it with the result above.
Where to report problems with Perplexity
Open Perplexity help / reporting. Use the provider's customer-service or account-help route for the affected product. Sign-in may be required for private account questions.
Details to include in your report
Product/model, feature or endpoint, request/thread reference privately and error time.
Attach the checker’s downloaded JSON if it helps show the hostname, regional responses and original timestamps. Describe what happened in your browser or app as well. A report sent to WebsiteDown.org is not automatically forwarded to Perplexity.
What to check when Perplexity is not working
These are troubleshooting comparisons, not claims that Perplexity is currently experiencing a particular incident.
Start with the action that failed
Compare a short new question with the failing thread or file action; identify whether an API client is involved.
Narrow down the affected service
Use the corresponding official status/support information and preserve returned API errors before retrying billable calls.
Read the actual checker response
A 403 Forbidden or 429 Too Many Requests means the host answered but refused or limited that request. A timeout gives no HTTP response. Keep those outcomes separate and check the available-region count before treating the result as broad evidence.
How to check if Perplexity is down
- Save the error. Note what you were doing and when it failed. Save unfinished work before refreshing.
- Run the perplexity.ai check. Look at the regional results and when they were checked. Checking again may return a cached result.
- Check for a service notice. Open Perplexity status and check whether the named service and incident time fit your error.
- Try another browser or network. Use the specific checks above to narrow down the problem. If it continues, send the error and time through the official help link.
If Perplexity Is Not Working Only For You, Start Here
Use these local troubleshooting steps after the down-check workflow when Perplexity seems broken only for you. This section focuses on app, browser, account, and network fixes.
1. Compare browser sessions
Open perplexity.ai in your current browser, then test in a private window or second browser. If only one session fails, compare its account, cookie and extension context before assuming the entire service is unavailable.
2. Preserve a working account session
Keep an existing working session and preserve unsaved work. For a sign-in failure, use the official account-help route. Avoid repeated password or security resets until you confirm this is not a broader Perplexity issue.
3. Try another network
If possible, compare Wi-Fi with mobile data and note which one fails. Leave any required work VPN or security settings in place.
4. Capture support-ready evidence
Save timestamp, device, network type, exact error, final URL, and status code. Use the check workflow above before contacting Perplexity support.
Frequently asked questions about Perplexity problems
Is Perplexity down, or is the problem limited to one feature?
Run the perplexity.ai check and compare its original timestamps and responses with your actual error. Perplexity web answers and developer API responses are different service paths.
Where can I report a problem with Perplexity?
Use the community buttons on this page to share whether the service works for you. For help from Perplexity, use the official help/reporting resource linked above. Distinguish consumer answer/search features from the developer API.
What should I check first when Perplexity is not working?
Compare a short new question with the failing thread or file action; identify whether an API client is involved. Use the corresponding official status/support information and preserve returned API errors before retrying billable calls.
What information helps Perplexity support investigate?
Product/model, feature or endpoint, request/thread reference privately and error time.