OpenAI service status
Open the provider’s incident information and match its component, region and update time to your problem. A status-page headline does not test your individual account.
Live Domain Check
Is OpenAI Down? Check openai.com Status and Outages
Run a live reachability check for openai.com. Compare the regional responses with the problem you see in OpenAI.
Find OpenAI help and reporting links, specific checks, and step-by-step guidance below the live result.
Ready
Running automatic check…
Checking reachability from multiple regions.
Checked
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Verdict
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Response Time
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Final URL
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Regional checks
Understanding OpenAI connection and service problems
The openai.com company site is separate from ChatGPT and authenticated API requests.
The checker above requests openai.com from eight configured locations and shows the responses and measurement times. Compare those observations with the actual OpenAI action that failed. A homepage response alone cannot verify an account, app workflow or transaction.
OpenAI status information and official help
OpenAI help and reporting
The official help article explains how to contact support through the Help Center.
Open openai.com
Compare the website entrypoint with your browser or app. This website link is separate from a provider incident dashboard.
Where to report problems with OpenAI
The official help article explains how to contact support through the Help Center.
Open OpenAI help / reporting. Use the contact, technical-help or account route described there. Sign-in, support entitlement and available channels can vary; a public community discussion is not a private support ticket.
Details to include in your report
Product/model, endpoint, request ID, error and UTC time without keys or confidential input.
Attach the checker’s downloaded JSON if it helps show the hostname, regional responses and original timestamps. Describe what happened in your browser or app as well. A report sent to WebsiteDown.org is not automatically forwarded to OpenAI.
What to check when OpenAI is not working
These are troubleshooting comparisons, not claims that OpenAI is currently experiencing a particular incident.
Start with the action that failed
Identify the affected product and capture the real failed endpoint or UI action.
Narrow down the affected service
Compare the matching OpenAI Status component; for API errors preserve status and request ID before repeating costly requests.
Read the actual checker response
A 403 or 429 means the host answered but refused or limited that request. A timeout gives no HTTP response. Keep those outcomes separate and check the available-region count before treating the result as broad evidence.
How to check if OpenAI is down
- Capture the original failure. Save the exact action, error and time before refreshing. Preserve drafts and check whether a submission already completed.
- Run the openai.com check. Compare each response, the measurement time and available locations. A repeated click can reuse a cached observation.
- Compare the relevant provider information. Open OpenAI status and check whether the named service and incident time fit your error.
- Test one useful difference, then report. Compare another permitted session, network or service component using the tailored checks above. Send the result and the actual app error through the reporting route on this page.
If OpenAI Is Not Working Only For You, Start Here
Use these local troubleshooting steps after the down-check workflow when OpenAI seems broken only for you. This section focuses on app, browser, account, and network fixes.
1. Compare browser sessions
Open openai.com in your current browser, then test in a private window or second browser. If only one session fails, compare its account, cookie and extension context before assuming the entire service is unavailable.
2. Preserve a working account session
Keep an existing working session and preserve unsaved work. For a sign-in failure, use the official account-help route. Avoid repeated password or security resets until you confirm this is not a broader OpenAI issue.
3. Compare permitted network paths
Compare Wi-Fi and mobile data only where you are permitted to do so. Keep required VPN, proxy and security controls in place, and record which network fails.
4. Capture support-ready evidence
Save timestamp, device, network type, exact error, final URL, and status code. Use the check workflow above before contacting OpenAI support.
Frequently asked questions about OpenAI problems
Is OpenAI down, or is the problem limited to one feature?
Run the openai.com check and compare its original timestamps and responses with your actual error. The openai.com company site is separate from ChatGPT and authenticated API requests.
Where can I report a problem with OpenAI?
Use the official help/reporting resource linked above. The official help article explains how to contact support through the Help Center.
What should I check first when OpenAI is not working?
Identify the affected product and capture the real failed endpoint or UI action. Compare the matching OpenAI Status component; for API errors preserve status and request ID before repeating costly requests.
What information helps OpenAI support investigate?
Product/model, endpoint, request ID, error and UTC time without keys or confidential input.