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Live Domain Check

Is NetEase Down? Check 163.com Status and Outages

Run a live reachability check for 163.com. Compare the regional responses with the problem you see in NetEase.

Find NetEase help and reporting links, specific checks, and step-by-step guidance below the live result.

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Checking reachability from multiple regions.

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Regional checks 8 regions
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Visitor reports are separate from our automated checks and don’t confirm an outage. How reports work · Privacy

Understanding NetEase connection and service problems

For NetEase users in China, compare NetEase portal, mail and account services with the public 163.com website. A response from that hostname does not verify every signed-in account or app operation.

The checker above requests 163.com from eight configured locations and shows the responses and measurement times. Compare those observations with the actual NetEase action that failed. A homepage response alone cannot verify an account, app workflow or transaction.

Other checks in email & messaging: Tencent QQ status check, UKR.NET status check. Compare results separately; these links do not establish a shared outage.

Looking for another service? Browse messaging checks.

More services for China.

NetEase official website and help

NetEase help and reporting

Use the provider’s help for NetEase portal, mail and account services. Keep the failed step and its timestamp ready.

Open 163.com

Open the website in your browser and compare it with the result above.

Where to report problems with NetEase

Open NetEase help / reporting. Use the provider's customer-service or account-help route for the affected product. Sign-in may be required for private account questions.

Details to include in your report

Mailbox service, client/protocol, login/send/read step and time; keep messages, recipients and recovery information private.

Attach the checker’s downloaded JSON if it helps show the hostname, regional responses and original timestamps. Describe what happened in your browser or app as well. A report sent to WebsiteDown.org is not automatically forwarded to NetEase.

What to check when NetEase is not working

These are troubleshooting comparisons, not claims that NetEase is currently experiencing a particular incident.

Start with the action that failed

Identify the mailbox domain and client before diagnosing delivery; public 163.com content is a different check from an email session.

Narrow down the affected service

Preserve drafts and inspect any delivery or storage message before resending. Compare webmail and the client rather than changing multiple account settings together.

Read the actual checker response

A 403 Forbidden or 429 Too Many Requests means the host answered but refused or limited that request. A timeout gives no HTTP response. Keep those outcomes separate and check the available-region count before treating the result as broad evidence.

How to check if NetEase is down

  1. Compare the website response. Open 163.com in your browser and run the website check. Compare the time and error; a homepage response does not verify every feature.
  2. Test the feature that failed. Identify the mailbox domain and client before diagnosing delivery; public 163.com content is a different check from an email session.
  3. Check for a different cause. Preserve drafts and inspect any delivery or storage message before resending. Compare webmail and the client rather than changing multiple account settings together.
  4. Keep useful report details. Mailbox service, client/protocol, login/send/read step and time; keep messages, recipients and recovery information private.
Four checks when 163.com is not working: Compare the website response; Test the feature that failed; Check for a different cause; Keep useful report details
Separate the 163.com website response from the specific action that failed.

A useful comparison for NetEase

Repeat the same action in a second browser or on another available connection, keeping the item and account the same. Change one thing at a time so the result is comparable. Leave required workplace or school security controls in place.

Follow the website troubleshooting guide for connection checks. Preserve any unsent work before refreshing a form or changing a session.

Frequently asked questions about NetEase problems

How can I investigate a problem with NetEase portal, mail and account services?

Identify the mailbox domain and client before diagnosing delivery; public 163.com content is a different check from an email session. Preserve drafts and inspect any delivery or storage message before resending. Compare webmail and the client rather than changing multiple account settings together.

Where can I report a problem with NetEase?

Use the community buttons on this page to share whether the service works for you. For help from NetEase, use the official help/reporting resource linked above. Use the provider’s help for NetEase portal, mail and account services. Keep the failed step and its timestamp ready.

Does a successful 163.com check confirm every NetEase feature works?

For NetEase users in China, compare NetEase portal, mail and account services with the public 163.com website. A response from that hostname does not verify every signed-in account or app operation. Compare the original measurement time with the specific action that failed.

What information helps NetEase support investigate?

Mailbox service, client/protocol, login/send/read step and time; keep messages, recipients and recovery information private.