Neon service status
Check whether the provider lists a problem with the feature you use. Look at the update time and any affected regions.
Live Domain Check
Is Neon Down? Check neon.com Status and Outages
Run a live reachability check for neon.com. Compare the regional responses with the problem you see in Neon.
Find Neon help and reporting links, specific checks, and step-by-step guidance below the live result.
Ready
Running automatic check…
Checking reachability from multiple regions.
Checked
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Verdict
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Response Time
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Final URL
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Regional checks
Is Neon working for you?
Share a quick update and see what other visitors are experiencing.
What’s happening? Choose one to send your report.
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Visitor reports are separate from our automated checks and don’t confirm an outage. How reports work · Privacy
Understanding Neon connection and service problems
Neon's current public site is neon.com, which neon.tech redirects to. Its serverless Postgres services, project console and individual database connections are separate things to test.
The checker above requests neon.com from eight configured locations and shows the responses and measurement times. Compare those observations with the actual Neon action that failed. A homepage response alone cannot verify an account, app workflow or transaction.
For separate developer services, compare these individual checks: PlanetScale status check, Upstash status check, Redis status check. Compare results separately; these links do not establish a shared outage.
Looking for another service? Browse developer service checks.
Neon status information and official help
Neon help and reporting
Use the official help route for Neon; identify the specific product and action described on this page.
Open neon.com
Open the website in your browser and compare it with the result above. This link opens the service, not its status page.
Where to report problems with Neon
Open Neon help / reporting. Use the contact, technical-help or account route described there. Sign-in, support entitlement and available channels can vary; a public community discussion is not a private support ticket.
Details to include in your report
Region, project/branch reference privately, connection method, error and time; redact passwords, SQL containing personal data and full connection strings.
Attach the checker’s downloaded JSON if it helps show the hostname, regional responses and original timestamps. Describe what happened in your browser or app as well. A report sent to WebsiteDown.org is not automatically forwarded to Neon.
What to check when Neon is not working
These are troubleshooting comparisons, not claims that Neon is currently experiencing a particular incident.
Start with the action that failed
Identify the project, branch and connection type involved. Compare console access with the application's actual database error without exposing the connection string.
Narrow down the affected service
Use Neon Status for the matching service context. A wrong branch, database role or connection configuration is not established as a platform outage by a failed query.
Read the actual checker response
A 403 Forbidden or 429 Too Many Requests means the host answered but refused or limited that request. A timeout gives no HTTP response. Keep those outcomes separate and check the available-region count before treating the result as broad evidence.
How to check if Neon is down
- Identify the project branch.
- Compare console and connection.
- Read Neon Status.
- Send a redacted database error.
Use the comparison and support guidance above for the specific action. Keep the original check and error timestamps together; a cached result can be older than the problem you are seeing.
A useful comparison for Neon
Repeat the same action in a second browser or on another available connection, keeping the item and account the same. Change one thing at a time so the result is comparable. Leave required workplace or school security controls in place.
Follow the website troubleshooting guide for connection checks. Preserve any unsent work before refreshing a form or changing a session.
Frequently asked questions about Neon problems
Why can the Neon console open while my Postgres connection fails?
Identify the project, branch and connection type involved. Compare console access with the application's actual database error without exposing the connection string. Use Neon Status for the matching service context. A wrong branch, database role or connection configuration is not established as a platform outage by a failed query.
Where can I report a problem with Neon?
Use the community buttons on this page to share whether the service works for you. For help from Neon, use the official help/reporting resource linked above. Use the official help route for Neon; identify the specific product and action described on this page.
What should I check first when Neon is not working?
Identify the project, branch and connection type involved. Compare console access with the application's actual database error without exposing the connection string. Use Neon Status for the matching service context. A wrong branch, database role or connection configuration is not established as a platform outage by a failed query.
What information helps Neon support investigate?
Region, project/branch reference privately, connection method, error and time; redact passwords, SQL containing personal data and full connection strings.