Microsoft help and reporting
Select the actual product and personal versus work/school account.
Live Domain Check
Is Microsoft Down? Check microsoft.com Status and Outages
Run a live reachability check for microsoft.com. Compare the regional responses with the problem you see in Microsoft.
Find Microsoft help and reporting links, specific checks, and step-by-step guidance below the live result.
Ready
Running automatic check…
Checking reachability from multiple regions.
Checked
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Verdict
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Response Time
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Final URL
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Regional checks
Understanding Microsoft connection and service problems
The Microsoft company website, account sign-in, Microsoft 365 and Azure have separate diagnostic scopes.
The checker above requests microsoft.com from eight configured locations and shows the responses and measurement times. Compare those observations with the actual Microsoft action that failed. A homepage response alone cannot verify an account, app workflow or transaction.
Looking for another service? Browse infrastructure checks.
Microsoft status information and official help
Open microsoft.com
Open the website in your browser and compare it with the result above. This link opens the service, not its status page.
We have not linked a separate status page for this service. Check the official help page for current notices.
Where to report problems with Microsoft
Open Microsoft help / reporting. Use the contact, technical-help or account route described there. Sign-in, support entitlement and available channels can vary; a public community discussion is not a private support ticket.
Details to include in your report
Product, account type, device/software version, failed action and error/correlation ID.
Attach the checker’s downloaded JSON if it helps show the hostname, regional responses and original timestamps. Describe what happened in your browser or app as well. A report sent to WebsiteDown.org is not automatically forwarded to Microsoft.
What to check when Microsoft is not working
These are troubleshooting comparisons, not claims that Microsoft is currently experiencing a particular incident.
Start with the action that failed
Identify the exact Microsoft product and the domain where the error occurs.
Narrow down the affected service
Use that product's support and status resources; compare an already signed-in client before changing account credentials.
Read the actual checker response
A 403 Forbidden or 429 Too Many Requests means the host answered but refused or limited that request. A timeout gives no HTTP response. Keep those outcomes separate and check the available-region count before treating the result as broad evidence.
How to check if Microsoft is down
- Save the error. Note what you were doing and when it failed. Save unfinished work before refreshing.
- Run the microsoft.com check. Look at the regional results and when they were checked. Checking again may return a cached result.
- Check for a service notice. Open Microsoft help and use its guidance or announcements for the exact feature. Do not treat a general homepage as an outage bulletin.
- Try another browser or network. Use the specific checks above to narrow down the problem. If it continues, send the error and time through the official help link.
If Microsoft Is Not Working Only For You, Start Here
Use these local troubleshooting steps after the down-check workflow when Microsoft seems broken only for you. This section focuses on app, browser, account, and network fixes.
1. Compare browser sessions
Open microsoft.com in your current browser, then test in a private window or second browser. If only one session fails, compare its account, cookie and extension context before assuming the entire service is unavailable.
2. Preserve a working account session
Keep an existing working session and preserve unsaved work. For a sign-in failure, use the official account-help route. Avoid repeated password or security resets until you confirm this is not a broader Microsoft issue.
3. Try another network
If possible, compare Wi-Fi with mobile data and note which one fails. Leave any required work VPN or security settings in place.
4. Capture support-ready evidence
Save timestamp, device, network type, exact error, final URL, and status code. Use the check workflow above before contacting Microsoft support.
Frequently asked questions about Microsoft problems
Is Microsoft down, or is the problem limited to one feature?
Run the microsoft.com check and compare its original timestamps and responses with your actual error. The Microsoft company website, account sign-in, Microsoft 365 and Azure have separate diagnostic scopes.
Where can I report a problem with Microsoft?
Use the official help/reporting resource linked above. Select the actual product and personal versus work/school account.
What should I check first when Microsoft is not working?
Identify the exact Microsoft product and the domain where the error occurs. Use that product's support and status resources; compare an already signed-in client before changing account credentials.
What information helps Microsoft support investigate?
Product, account type, device/software version, failed action and error/correlation ID.