Mail.ru help and reporting
Use the official help route for Mail.ru; identify the specific product and action described on this page.
Live Domain Check
Is Mail.ru Down? Check mail.ru Status and Outages
Run a live reachability check for mail.ru. Compare the regional responses with the problem you see in Mail.ru.
Find Mail.ru help and reporting links, specific checks, and step-by-step guidance below the live result.
Ready
Running automatic check…
Checking reachability from multiple regions.
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Verdict
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Response Time
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Final URL
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Regional checks
Is Mail.ru working for you?
Share a quick update and see what other visitors are experiencing.
What’s happening? Choose one to send your report.
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—problem reports
—working reports
Past 24 hours15-minute totals · current interval in progress
Most reported problems
No problems reported in this period.
Visitor reports are separate from our automated checks and don’t confirm an outage. How reports work · Privacy
Understanding Mail.ru connection and service problems
Mail.ru combines a public portal with Mail and Cloud products. Its help distinguishes mailbox capacity, account access and app questions, so these should not be treated as one availability signal.
The checker above requests mail.ru from eight configured locations and shows the responses and measurement times. Compare those observations with the actual Mail.ru action that failed. A homepage response alone cannot verify an account, app workflow or transaction.
For separate email & messaging services, compare these individual checks: Fastmail status check, mail.com status check, Tuta status check. Compare results separately; these links do not establish a shared outage.
Looking for another service? Browse messaging checks.
Mail.ru status information and official help
Open mail.ru
Open the website in your browser and compare it with the result above. This link opens the service, not its status page.
We have not linked a separate status page for this service. Check the official help page for current notices.
Where to report problems with Mail.ru
Open Mail.ru help / reporting. Use the contact, technical-help or account route described there. Sign-in, support entitlement and available channels can vary; a public community discussion is not a private support ticket.
Details to include in your report
Mail or Cloud product, login/send/read step, app version and time; never publish message contents or account recovery information.
Attach the checker’s downloaded JSON if it helps show the hostname, regional responses and original timestamps. Describe what happened in your browser or app as well. A report sent to WebsiteDown.org is not automatically forwarded to Mail.ru.
What to check when Mail.ru is not working
These are troubleshooting comparisons, not claims that Mail.ru is currently experiencing a particular incident.
Start with the action that failed
Compare the public portal with opening the mailbox. For sending trouble, preserve the draft and read any storage or delivery message.
Narrow down the affected service
If only the app fails, use its product guidance and compare webmail. A full mailbox or rejected recipient is different from an unreachable Mail service.
Read the actual checker response
A 403 Forbidden or 429 Too Many Requests means the host answered but refused or limited that request. A timeout gives no HTTP response. Keep those outcomes separate and check the available-region count before treating the result as broad evidence.
How to check if Mail.ru is down
- Compare portal and mailbox.
- Read storage or delivery messages.
- Preserve unsent mail.
- Open Mail help.
Use the comparison and support guidance above for the specific action. Keep the original check and error timestamps together; a cached result can be older than the problem you are seeing.
A useful comparison for Mail.ru
Repeat the same action in a second browser or on another available connection, keeping the item and account the same. Change one thing at a time so the result is comparable. Leave required workplace or school security controls in place.
Follow the website troubleshooting guide for connection checks. Preserve any unsent work before refreshing a form or changing a session.
Frequently asked questions about Mail.ru problems
Why can Mail.ru news load while my mailbox cannot receive mail?
Compare the public portal with opening the mailbox. For sending trouble, preserve the draft and read any storage or delivery message. If only the app fails, use its product guidance and compare webmail. A full mailbox or rejected recipient is different from an unreachable Mail service.
Where can I report a problem with Mail.ru?
Use the community buttons on this page to share whether the service works for you. For help from Mail.ru, use the official help/reporting resource linked above. Use the official help route for Mail.ru; identify the specific product and action described on this page.
What should I check first when Mail.ru is not working?
Compare the public portal with opening the mailbox. For sending trouble, preserve the draft and read any storage or delivery message. If only the app fails, use its product guidance and compare webmail. A full mailbox or rejected recipient is different from an unreachable Mail service.
What information helps Mail.ru support investigate?
Mail or Cloud product, login/send/read step, app version and time; never publish message contents or account recovery information.