Intercom service status
Check whether the provider lists a problem with the feature you use. Look at the update time and any affected regions.
Live Domain Check
Is Intercom Down? Check intercom.com Status and Outages
Run a live reachability check for intercom.com. Compare the regional responses with the problem you see in Intercom.
Find Intercom help and reporting links, specific checks, and step-by-step guidance below the live result.
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Checking reachability from multiple regions.
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Regional checks
Is Intercom working for you?
Share a quick update and see what other visitors are experiencing.
What’s happening? Choose one to send your report.
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Most reported problems
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Visitor reports are separate from our automated checks and don’t confirm an outage. How reports work · Privacy
Understanding Intercom connection and service problems
The Intercom/Fin website, an operator inbox and an embedded customer messenger have different failure scopes.
The checker above requests intercom.com from eight configured locations and shows the responses and measurement times. Compare those observations with the actual Intercom action that failed. A homepage response alone cannot verify an account, app workflow or transaction.
Looking for another service? Browse work app checks.
Intercom status information and official help
Intercom help and reporting
The provider's status branding/components may include Fin; match the actual product in the incident.
Open intercom.com
Open the website in your browser and compare it with the result above.
Where to report problems with Intercom
Open Intercom help / reporting. Use the provider's customer-service or account-help route for the affected product. Sign-in may be required for private account questions.
Details to include in your report
Workspace, inbox/messenger/Fin component, conversation reference privately, installation version and time.
Attach the checker’s downloaded JSON if it helps show the hostname, regional responses and original timestamps. Describe what happened in your browser or app as well. A report sent to WebsiteDown.org is not automatically forwarded to Intercom.
What to check when Intercom is not working
These are troubleshooting comparisons, not claims that Intercom is currently experiencing a particular incident.
Start with the action that failed
Compare the workspace inbox with the messenger on your own site and test a safe internal conversation.
Narrow down the affected service
Inspect the relevant provider status component and the installed messenger/integration error rather than assuming all conversations are affected.
Read the actual checker response
A 403 Forbidden or 429 Too Many Requests means the host answered but refused or limited that request. A timeout gives no HTTP response. Keep those outcomes separate and check the available-region count before treating the result as broad evidence.
How to check if Intercom is down
- Save the error. Note what you were doing and when it failed. Save unfinished work before refreshing.
- Run the intercom.com check. Look at the regional results and when they were checked. Checking again may return a cached result.
- Check for a service notice. Open Intercom status and check whether the named service and incident time fit your error.
- Try another browser or network. Use the specific checks above to narrow down the problem. If it continues, send the error and time through the official help link.
If Intercom Is Not Working Only For You, Start Here
Use these local troubleshooting steps after the down-check workflow when Intercom seems broken only for you. This section focuses on app, browser, account, and network fixes.
1. Compare browser sessions
Open intercom.com in your current browser, then test in a private window or second browser. If only one session fails, compare its account, cookie and extension context before assuming the entire service is unavailable.
2. Preserve a working account session
Keep an existing working session and preserve unsaved work. For a sign-in failure, use the official account-help route. Avoid repeated password or security resets until you confirm this is not a broader Intercom issue.
3. Try another network
If possible, compare Wi-Fi with mobile data and note which one fails. Leave any required work VPN or security settings in place.
4. Capture support-ready evidence
Save timestamp, device, network type, exact error, final URL, and status code. Use the check workflow above before contacting Intercom support.
Frequently asked questions about Intercom problems
Is Intercom down, or is the problem limited to one feature?
Run the intercom.com check and compare its original timestamps and responses with your actual error. The Intercom/Fin website, an operator inbox and an embedded customer messenger have different failure scopes.
Where can I report a problem with Intercom?
Use the community buttons on this page to share whether the service works for you. For help from Intercom, use the official help/reporting resource linked above. The provider's status branding/components may include Fin; match the actual product in the incident.
What should I check first when Intercom is not working?
Compare the workspace inbox with the messenger on your own site and test a safe internal conversation. Inspect the relevant provider status component and the installed messenger/integration error rather than assuming all conversations are affected.
What information helps Intercom support investigate?
Workspace, inbox/messenger/Fin component, conversation reference privately, installation version and time.