Hetzner service status
Check whether the provider lists a problem with the feature you use. Look at the update time and any affected regions.
Live Domain Check
Is Hetzner Down? Check hetzner.com Status and Outages
Run a live reachability check for hetzner.com. Compare the regional responses with the problem you see in Hetzner.
Find Hetzner help and reporting links, specific checks, and step-by-step guidance below the live result.
Ready
Running automatic check…
Checking reachability from multiple regions.
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Verdict
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Response Time
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Final URL
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Regional checks
Is Hetzner working for you?
Share a quick update and see what other visitors are experiencing.
What’s happening? Choose one to send your report.
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—problem reports
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Most reported problems
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Visitor reports are separate from our automated checks and don’t confirm an outage. How reports work · Privacy
Understanding Hetzner connection and service problems
Hetzner distinguishes its customer interfaces and hosted resources. Its support guidance names Robot, Hetzner Console and konsoleH, while its status site lists maintenance and fault reports.
The checker above requests hetzner.com from eight configured locations and shows the responses and measurement times. Compare those observations with the actual Hetzner action that failed. A homepage response alone cannot verify an account, app workflow or transaction.
For separate connectivity & hosting services, compare these individual checks: IONOS status check, OVHcloud status check, Vultr status check. Compare results separately; these links do not establish a shared outage.
Looking for another service? Browse infrastructure checks.
Hetzner status information and official help
Hetzner help and reporting
Use the official help route for Hetzner; identify the specific product and action described on this page.
Open hetzner.com
Open the website in your browser and compare it with the result above. This link opens the service, not its status page.
Where to report problems with Hetzner
Open Hetzner help / reporting. Use the contact, technical-help or account route described there. Sign-in, support entitlement and available channels can vary; a public community discussion is not a private support ticket.
Details to include in your report
Product/interface, location, resource reference privately, operation and time; redact credentials and customer traffic.
Attach the checker’s downloaded JSON if it helps show the hostname, regional responses and original timestamps. Describe what happened in your browser or app as well. A report sent to WebsiteDown.org is not automatically forwarded to Hetzner.
What to check when Hetzner is not working
These are troubleshooting comparisons, not claims that Hetzner is currently experiencing a particular incident.
Start with the action that failed
Identify the interface and resource involved, then compare control-panel access with the affected server or website.
Narrow down the affected service
Match the service/location to a current status notice. For an application-only problem, preserve the error rather than attributing it to the entire Hetzner network.
Read the actual checker response
A 403 Forbidden or 429 Too Many Requests means the host answered but refused or limited that request. A timeout gives no HTTP response. Keep those outcomes separate and check the available-region count before treating the result as broad evidence.
How to check if Hetzner is down
- Identify the control interface.
- Compare the hosted resource.
- Read the matching status notice.
- Use account support.
Use the comparison and support guidance above for the specific action. Keep the original check and error timestamps together; a cached result can be older than the problem you are seeing.
A useful comparison for Hetzner
Repeat the same action in a second browser or on another available connection, keeping the item and account the same. Change one thing at a time so the result is comparable. Leave required workplace or school security controls in place.
Follow the website troubleshooting guide for connection checks. Preserve any unsent work before refreshing a form or changing a session.
Frequently asked questions about Hetzner problems
Why can Hetzner Console work while my hosted server is unreachable?
Identify the interface and resource involved, then compare control-panel access with the affected server or website. Match the service/location to a current status notice. For an application-only problem, preserve the error rather than attributing it to the entire Hetzner network.
Where can I report a problem with Hetzner?
Use the community buttons on this page to share whether the service works for you. For help from Hetzner, use the official help/reporting resource linked above. Use the official help route for Hetzner; identify the specific product and action described on this page.
What should I check first when Hetzner is not working?
Identify the interface and resource involved, then compare control-panel access with the affected server or website. Match the service/location to a current status notice. For an application-only problem, preserve the error rather than attributing it to the entire Hetzner network.
What information helps Hetzner support investigate?
Product/interface, location, resource reference privately, operation and time; redact credentials and customer traffic.