The Guardian help and reporting
Subscriber/digital help is different from donating to support the Guardian.
Live Domain Check
Is The Guardian Down? Check theguardian.com Status and Outages
Run a live reachability check for theguardian.com. Compare the regional responses with the problem you see in The Guardian.
Find The Guardian help and reporting links, specific checks, and step-by-step guidance below the live result.
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Checking reachability from multiple regions.
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Regional checks
Is The Guardian working for you?
Share a quick update and see what other visitors are experiencing.
What’s happening? Choose one to send your report.
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Most reported problems
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Visitor reports are separate from our automated checks and don’t confirm an outage. How reports work · Privacy
Understanding The Guardian connection and service problems
Guardian articles, its app and paid digital access can fail independently.
The checker above requests theguardian.com from eight configured locations and shows the responses and measurement times. Compare those observations with the actual The Guardian action that failed. A homepage response alone cannot verify an account, app workflow or transaction.
Looking for another service? Browse streaming and media checks.
The Guardian official website and help
Open theguardian.com
Open the website in your browser and compare it with the result above.
Where to report problems with The Guardian
Open The Guardian help / reporting. Use the provider's customer-service or account-help route for the affected product. Sign-in may be required for private account questions.
Details to include in your report
Article, digital product, device/app, subscription access route and error/time.
Attach the checker’s downloaded JSON if it helps show the hostname, regional responses and original timestamps. Describe what happened in your browser or app as well. A report sent to WebsiteDown.org is not automatically forwarded to The Guardian.
What to check when The Guardian is not working
These are troubleshooting comparisons, not claims that The Guardian is currently experiencing a particular incident.
Start with the action that failed
Compare a public article with the app or subscription feature that fails.
Narrow down the affected service
Use Guardian digital/subscriber help; the donation/support-the-Guardian page is not itself a technical help desk.
Read the actual checker response
A 403 Forbidden or 429 Too Many Requests means the host answered but refused or limited that request. A timeout gives no HTTP response. Keep those outcomes separate and check the available-region count before treating the result as broad evidence.
How to check if The Guardian is down
- Save the error. Note what you were doing and when it failed. Save unfinished work before refreshing.
- Run the theguardian.com check. Look at the regional results and when they were checked. Checking again may return a cached result.
- Check for a service notice. Open The Guardian help and use its guidance or announcements for the exact feature. Do not treat a general homepage as an outage bulletin.
- Try another browser or network. Use the specific checks above to narrow down the problem. If it continues, send the error and time through the official help link.
If The Guardian Is Not Working Only For You, Start Here
Use these local troubleshooting steps after the down-check workflow when The Guardian seems broken only for you. This section focuses on app, browser, account, and network fixes.
1. Compare browser sessions
Open theguardian.com in your current browser, then test in a private window or second browser. If only one session fails, compare its account, cookie and extension context before assuming the entire service is unavailable.
2. Preserve a working account session
Keep an existing working session and preserve unsaved work. For a sign-in failure, use the official account-help route. Avoid repeated password or security resets until you confirm this is not a broader The Guardian issue.
3. Try another network
If possible, compare Wi-Fi with mobile data and note which one fails. Leave any required work VPN or security settings in place.
4. Capture support-ready evidence
Save timestamp, device, network type, exact error, final URL, and status code. Use the check workflow above before contacting The Guardian support.
Frequently asked questions about The Guardian problems
Is The Guardian down, or is the problem limited to one feature?
Run the theguardian.com check and compare its original timestamps and responses with your actual error. Guardian articles, its app and paid digital access can fail independently.
Where can I report a problem with The Guardian?
Use the community buttons on this page to share whether the service works for you. For help from The Guardian, use the official help/reporting resource linked above. Subscriber/digital help is different from donating to support the Guardian.
What should I check first when The Guardian is not working?
Compare a public article with the app or subscription feature that fails. Use Guardian digital/subscriber help; the donation/support-the-Guardian page is not itself a technical help desk.
What information helps The Guardian support investigate?
Article, digital product, device/app, subscription access route and error/time.