GMX help and reporting
Use the official help route for GMX; identify the specific product and action described on this page.
Live Domain Check
Is GMX Down? Check gmx.com Status and Outages
Run a live reachability check for gmx.com. Compare the regional responses with the problem you see in GMX.
Find GMX help and reporting links, specific checks, and step-by-step guidance below the live result.
Ready
Running automatic check…
Checking reachability from multiple regions.
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Verdict
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Response Time
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Final URL
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Regional checks
Is GMX working for you?
Share a quick update and see what other visitors are experiencing.
What’s happening? Choose one to send your report.
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—problem reports
—working reports
Past 24 hours15-minute totals · current interval in progress
Most reported problems
No problems reported in this period.
Visitor reports are separate from our automated checks and don’t confirm an outage. How reports work · Privacy
Understanding GMX connection and service problems
GMX's public portal and email account functions are separate checks. Its Help & Contact Centre should be matched to the actual GMX account domain and product used.
The checker above requests gmx.com from eight configured locations and shows the responses and measurement times. Compare those observations with the actual GMX action that failed. A homepage response alone cannot verify an account, app workflow or transaction.
Other checks in email & messaging: WEB.DE status check, AOL status check. Compare results separately; these links do not establish a shared outage.
Looking for another service? Browse messaging checks.
GMX official website and help
Open gmx.com
Open the website in your browser and compare it with the result above.
Where to report problems with GMX
Open GMX help / reporting. Use the provider's customer-service or account-help route for the affected product. Sign-in may be required for private account questions.
Details to include in your report
GMX account domain, client, read/send/login step and time; do not publish addresses, passwords or message contents.
Attach the checker’s downloaded JSON if it helps show the hostname, regional responses and original timestamps. Describe what happened in your browser or app as well. A report sent to WebsiteDown.org is not automatically forwarded to GMX.
What to check when GMX is not working
These are troubleshooting comparisons, not claims that GMX is currently experiencing a particular incident.
Start with the action that failed
Compare the GMX website with webmail, then identify whether a mobile client or browser alone is failing. Preserve unsent messages.
Narrow down the affected service
A mailbox storage problem, recipient rejection or sign-in restriction is not equivalent to the portal being unreachable. Use the account's official support guidance and preserve the exact error.
Read the actual checker response
A 403 Forbidden or 429 Too Many Requests means the host answered but refused or limited that request. A timeout gives no HTTP response. Keep those outcomes separate and check the available-region count before treating the result as broad evidence.
How to check if GMX is down
- Compare the website response. Open gmx.com in your browser and run the website check. Compare the time and error; a homepage response does not verify every feature.
- Test the feature that failed. Compare the GMX website with webmail, then identify whether a mobile client or browser alone is failing. Preserve unsent messages.
- Check for a different cause. A mailbox storage problem, recipient rejection or sign-in restriction is not equivalent to the portal being unreachable. Use the account's official support guidance and preserve the exact error.
- Keep useful report details. GMX account domain, client, read/send/login step and time; do not publish addresses, passwords or message contents.
A useful comparison for GMX
Repeat the same action in a second browser or on another available connection, keeping the item and account the same. Change one thing at a time so the result is comparable. Leave required workplace or school security controls in place.
Follow the website troubleshooting guide for connection checks. Preserve any unsent work before refreshing a form or changing a session.
Frequently asked questions about GMX problems
Does gmx.com being available confirm that every GMX mailbox works?
Compare the GMX website with webmail, then identify whether a mobile client or browser alone is failing. Preserve unsent messages. A mailbox storage problem, recipient rejection or sign-in restriction is not equivalent to the portal being unreachable. Use the account's official support guidance and preserve the exact error.
Where can I report a problem with GMX?
Use the community buttons on this page to share whether the service works for you. For help from GMX, use the official help/reporting resource linked above. Use the official help route for GMX; identify the specific product and action described on this page.
Does a successful gmx.com check confirm every GMX feature works?
GMX's public portal and email account functions are separate checks. Its Help & Contact Centre should be matched to the actual GMX account domain and product used. Compare the original measurement time with the specific action that failed.
What information helps GMX support investigate?
GMX account domain, client, read/send/login step and time; do not publish addresses, passwords or message contents.