BT help and reporting
Use the official help route for BT; identify the specific product and action described on this page.
Live Domain Check
Is BT Down? Check bt.com Status and Outages
Run a live reachability check for bt.com. Compare the regional responses with the problem you see in BT.
Find BT help and reporting links, specific checks, and step-by-step guidance below the live result.
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Checking reachability from multiple regions.
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Regional checks
Is BT working for you?
Share a quick update and see what other visitors are experiencing.
What’s happening? Choose one to send your report.
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—problem reports
—working reports
Past 24 hours15-minute totals · current interval in progress
Most reported problems
No problems reported in this period.
Visitor reports are separate from our automated checks and don’t confirm an outage. How reports work · Privacy
Understanding BT connection and service problems
BT's help distinguishes email login, broadband connectivity and account administration. Its email guidance points users toward service-status information when a mail problem may be temporary.
The checker above requests bt.com from eight configured locations and shows the responses and measurement times. Compare those observations with the actual BT action that failed. A homepage response alone cannot verify an account, app workflow or transaction.
For separate connectivity & hosting services, compare these individual checks: Virgin Media status check, Free status check, Jio status check. Compare results separately; these links do not establish a shared outage.
Looking for another service? Browse infrastructure checks.
BT status information and official help
Open bt.com
Open the website in your browser and compare it with the result above. This link opens the service, not its status page.
We have not linked a separate status page for this service. Check the official help page for current notices.
Where to report problems with BT
Open BT help / reporting. Use the contact, technical-help or account route described there. Sign-in, support entitlement and available channels can vary; a public community discussion is not a private support ticket.
Details to include in your report
Affected product, webmail/client path, device indicators and time; provide line details only to BT.
Attach the checker’s downloaded JSON if it helps show the hostname, regional responses and original timestamps. Describe what happened in your browser or app as well. A report sent to WebsiteDown.org is not automatically forwarded to BT.
What to check when BT is not working
These are troubleshooting comparisons, not claims that BT is currently experiencing a particular incident.
Start with the action that failed
Compare ordinary websites with BT Email on the same connection. If general browsing works, investigate the mailbox or sign-in flow separately from broadband.
Narrow down the affected service
If several home devices cannot connect, use BT's broadband fault guidance. A Hub administration password and an email password are different credentials; do not change one to diagnose the other.
Read the actual checker response
A 403 Forbidden or 429 Too Many Requests means the host answered but refused or limited that request. A timeout gives no HTTP response. Keep those outcomes separate and check the available-region count before treating the result as broad evidence.
How to check if BT is down
- Compare webmail and browsing.
- Identify the affected account.
- Check the relevant status.
- Open BT product help.
Use the comparison and support guidance above for the specific action. Keep the original check and error timestamps together; a cached result can be older than the problem you are seeing.
A useful comparison for BT
Repeat the same action in a second browser or on another available connection, keeping the item and account the same. Change one thing at a time so the result is comparable. Leave required workplace or school security controls in place.
Follow the website troubleshooting guide for connection checks. Preserve any unsent work before refreshing a form or changing a session.
Frequently asked questions about BT problems
How do I distinguish BT Email trouble from a broadband fault?
Compare ordinary websites with BT Email on the same connection. If general browsing works, investigate the mailbox or sign-in flow separately from broadband. If several home devices cannot connect, use BT's broadband fault guidance. A Hub administration password and an email password are different credentials; do not change one to diagnose the other.
Where can I report a problem with BT?
Use the community buttons on this page to share whether the service works for you. For help from BT, use the official help/reporting resource linked above. Use the official help route for BT; identify the specific product and action described on this page.
What should I check first when BT is not working?
Compare ordinary websites with BT Email on the same connection. If general browsing works, investigate the mailbox or sign-in flow separately from broadband. If several home devices cannot connect, use BT's broadband fault guidance. A Hub administration password and an email password are different credentials; do not change one to diagnose the other.
What information helps BT support investigate?
Affected product, webmail/client path, device indicators and time; provide line details only to BT.