Live Domain Check

Is Atlassian Support Down? Check support.atlassian.com Status and Outages

Run a live reachability check for support.atlassian.com. Compare the regional responses with the problem you see in Atlassian Support.

Find Atlassian Support help and reporting links, specific checks, and step-by-step guidance below the live result.

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Checking reachability from multiple regions.

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Regional checks 8 regions

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Visitor reports are separate from our automated checks and don’t confirm an outage. How reports work · Privacy

Understanding Atlassian Support connection and service problems

The support portal may fail while Jira or Confluence continues operating; a ticket-submission error is a separate incident.

The checker above requests support.atlassian.com from eight configured locations and shows the responses and measurement times. Compare those observations with the actual Atlassian Support action that failed. A homepage response alone cannot verify an account, app workflow or transaction.

Distinguish an Atlassian work-product issue from administration or support access with the relevant check: Atlassian Status status check, Jira status check, Confluence status check. Compare results separately; these links do not establish a shared outage.

Looking for another service? Browse work app checks.

Atlassian Support status information and official help

Atlassian Support service status

Check whether the provider lists a problem with the feature you use. Look at the update time and any affected regions.

Atlassian Support help and reporting

Select the actual Atlassian product/site; a Jira incident does not necessarily cover the admin or community site.

Open support.atlassian.com

Open the website in your browser and compare it with the result above.

Where to report problems with Atlassian Support

Open Atlassian Support help / reporting. Use the provider's customer-service or account-help route for the affected product. Sign-in may be required for private account questions.

Details to include in your report

Product/site, existing case number, failed support action, attachment size and timestamp.

Attach the checker’s downloaded JSON if it helps show the hostname, regional responses and original timestamps. Describe what happened in your browser or app as well. A report sent to WebsiteDown.org is not automatically forwarded to Atlassian Support.

What to check when Atlassian Support is not working

These are troubleshooting comparisons, not claims that Atlassian Support is currently experiencing a particular incident.

Start with the action that failed

Check whether you can read a public support article and whether signing in or submitting a ticket is the failing step.

Narrow down the affected service

Preserve any draft and ticket reference; check confirmation email before submitting the same case again.

Read the actual checker response

A 403 Forbidden or 429 Too Many Requests means the host answered but refused or limited that request. A timeout gives no HTTP response. Keep those outcomes separate and check the available-region count before treating the result as broad evidence.

How to check if Atlassian Support is down

Save the error. Note what you were doing and when it failed. Save unfinished work before refreshing.
Run the support.atlassian.com check. Look at the regional results and when they were checked. Checking again may return a cached result.
Check for a service notice. Open Atlassian Support status and check whether the named service and incident time fit your error.
Try another browser or network. Use the specific checks above to narrow down the problem. If it continues, send the error and time through the official help link.

If Atlassian Support Is Not Working Only For You, Start Here

Use these local troubleshooting steps after the down-check workflow when Atlassian Support seems broken only for you. This section focuses on app, browser, account, and network fixes.

1. Compare browser sessions

Open support.atlassian.com in your current browser, then test in a private window or second browser. If only one session fails, compare its account, cookie and extension context before assuming the entire service is unavailable.

2. Preserve a working account session

Keep an existing working session and preserve unsaved work. For a sign-in failure, use the official account-help route. Avoid repeated password or security resets until you confirm this is not a broader Atlassian Support issue.

3. Try another network

If possible, compare Wi-Fi with mobile data and note which one fails. Leave any required work VPN or security settings in place.

4. Capture support-ready evidence

Save timestamp, device, network type, exact error, final URL, and status code. Use the check workflow above before contacting Atlassian Support support.

Frequently asked questions about Atlassian Support problems

Is Atlassian Support down, or is the problem limited to one feature?

Run the support.atlassian.com check and compare its original timestamps and responses with your actual error. The support portal may fail while Jira or Confluence continues operating; a ticket-submission error is a separate incident.

Where can I report a problem with Atlassian Support?

Use the community buttons on this page to share whether the service works for you. For help from Atlassian Support, use the official help/reporting resource linked above. Select the actual Atlassian product/site; a Jira incident does not necessarily cover the admin or community site.

What should I check first when Atlassian Support is not working?

Check whether you can read a public support article and whether signing in or submitting a ticket is the failing step. Preserve any draft and ticket reference; check confirmation email before submitting the same case again.

What information helps Atlassian Support support investigate?